At Alzentra, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with UAE Data Protection Law (Federal Decree-Law No. 45 of 2021).

1. Information We Collect

We may collect the following information when you use our website:

• Name, email address, phone number

• B illing and shipping address

• Order details and transaction history

• Device information and website usage data

• Messages or inquiries sent through our contact forms or WhatsApp

2. How We Use Your Information

We use your data for:

• Processing and delivering orders

• Customer service and communication

• Improving website performance

• Marketing (only with your consent)

• Fraud prevention & verification

3. Sharing Your Information

We do not sell or trade your information.
We may share limited information only with:

• Delivery partners (for shipping orders)

• Payment gateways (for secure transactions)

• Government authorities (if legally required in UAE)

4. Payment Security

All payments are processed through secure, encrypted channels.
We do not store your complete card details.

5. Cookies & Tracking

Alzentra uses cookies to improve your shopping experience.
You can disable cookies anytime from your browser.

6. Your Rights (UAE Law)

You may request:

• Access to your data

• Correction of incorrect details

• Deletion of your information

• Withdrawal of marketing consent

7. Data Retention

We keep data only for as long as required for legal, business, or security purposes.

8. Contact Us

For privacy concerns or requests:
📧 Email: info@alzentra.ae
📍 Sharjah, United Arab Emirates